How the ER Works

ER physicians and staff are dedicated to providing exceptional emergency care for people with urgent medical conditions. A triage system is in place in the ER, where the sickest and most vulnerable patients are cared for first. 

New ER Redirect Program


Like you we want to help reduce the wait times in the ER. One of the ways we will be doing this is through our new ER Redirect Program. Once you arrive at the ER and have been assessed by the triage nurse a decision will be made to keep or offer to schedule you an appointment at another health care facility for either the same day or within 24 hours. These decisions are based on the Canadian Triage and Acuity Scale – If you are deemed a level 4 or 5 you will be offered a redirection.


The goal of the Redirect Program is NOT to prevent you from seeing an ER doctor but to help prioritize the severity of the illness or injury and prevent patients from waiting longer than they have to. 


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